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If you are sure the email address is correct, you may need to recover your account. Authenticator will deny authentications where there is a discrepancy between GPS-reported locations. Upgrade fix MFA prompts not working to Microsoft Edge to take advantage of the latest features, security updates, and technical support.

No prompt for MFA is happening in 365 apps Outlook desktop. OWA says MFA is satisfied. ONE user only.

If you're an admin for Microsoft Entra ID and need more support, contact global support phone numbers. If none of the recommendations on this page have resolved the problem, you can contact the IT Service Desk for support. A vast community of Microsoft Office365 users that are working together to support the product and others. We understand this can be frustrating and disruptive, but here are some of the reasons behind blocks, and guidance on how to overcome them.

Error message "Enable push notifications to receive alerts"

You can check their sign-in credential loop in Microsoft 365 logs in Azure AD to see what’s going on during their login attempts. When you see a message asking you to make sure you can receive a verification code, verify or add new security info. You can skip it for 24 hours at a time, but after seven days from the first notice you'll have to verify or add new security info before you can sign in again.

Microsoft Authenticator notifications show an incorrect address or location

Authenticator may list inactive accounts that are created by other applications that use Authenticator for single sign-on support. These inactive accounts don't need any management and can be safely ignored. Microsoft may limit repeated authentication attempts that are performed by the same user in a short period of time. Waiting ten minutes before trying again will usually resolve this, if not you should contact the IT Service Desk for support.

I've lost access to my security info

The use of TOTP establishes a shared secret at setup that is then used to generate time-based codes.Open the app, go to the app's top-level menu, and then select Send feedback.We strongly recommend letting your organization's Help desk know if your phone was lost or stolen.Microsoft Authenticator acts as a secure repository for your account credentials to help you authenticate and access various applications conveniently.If you've tried these steps but are still running into problems, contact your organization's Help desk for assistance.

Authenticator push notifications can include your location to provide better sign-in security. The app uses your phone's operating system to provide the location, and in some cases, may show an incorrect or approximate address. We strongly recommend letting your organization's Help desk know if your phone was lost or stolen. After your settings are cleared, you'll be prompted to register for two-factor verification the next time you sign in. Microsoft works to protect you, your accounts, and our services by assessing the trustworthiness and credibility of every sign-in, sign-up, or customer interaction.

We won't ask you to verify your security info every time you sign in. Occasionally, we might ask you to check it again—for example, if reset cached Exchange mode you haven't signed in for a long while. If you don't recognize the phone number or email address offered when trying to get a verification code, check these things. If you don't know, or have forgotten your password, and you don't have access to any of your security info for verification, follow the steps below to recover your account.

If nothing else works, please report your issue using the Send Feedback link from Authenticator settings. The most common cause of failed imports is incorrect formatting in the CSV file. You can resolve problems with Microsoft Authenticator by checking the tips in this article and reviewing some of the known errors.

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